2010

A Long-term Relationship Helps To Build A Level Of Trust

I've known David for eight years and he is the BEST plumber around! My husband, Bob, and I trust him implicitly. We never have to worry that he isn't being 100% honest with us. His response time is super and he goes above and beyond in my book. Thanks, David, for being a service provider that we can depend on.

Valerie Brennan

Zionsville, Indiana

Pets Are Customers Too

David is the plumber to go to. Not only is he extremely thorough he took time to make friends with the family pet (Shadow the dog) while replacing the toilet. The new Toto toilet is wonderful (the self closing lid keeps guests endlessly entertained!). I can't imagine someone being more trustworthy than Mr. Heffner. ...I will call no other plumber for any work that I need.

Joel Hall and Shadow

Brownsburg, Indiana

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2009

Dear Mr. Heffner,

  It is very rare in this day and age that I am so impressed with a product or service that I am motivated to write a thank you note, but this time I feel obligated.

  As you recall, in February 2008 you installed the Pro Series 2400 battery back-up to our sump pump line. Though not the least expensive system available, we "bit the bullet," took your advice and had you do the install.

  The ultimate test came just 4 1/2 months later. Amid the torrential rains in June, our neighborhood lost power for nearly 6 hours. In the ten years we have lived here, I had never seen water pour into the sump pit as fast as it did that night. Our sump pit has three corrugated lines feeding into it. One of those lines I had never, ever seen a drop of water drain, but it just poured in that night. Now for the best part.

  Immediately upon loss of power, the Pro Series alarm activated and thepump went to work. After approximately 1 hour of "normal" (9-12 minute intervals) discharge frequency the water was pouring in so fast that the back-up system never shut off. The system ran continuously, literally non-stop for the next 4 hours. The last hour or so, the pump only shut off for 3-5 second intervals before the power was restored and the regular sump pump resumed operating. It wasn't until 5 maybe 10 minutes before the power was restored did the back-up battery start showing 50% charge. I am confident that we would have had hours of operation remaining.

  There are 12 homes with basements in this neighborhood. Nine of them flooded that night. The two of us that had the Pro Series and the next door neighbor that I loaned both my car batteries to (after they exhausted their own) stayed dry. Either the systems couldn't handle the volume or their batteries gave out.

  A couple of weeks ago at about 3:30 AM, I heard the alarm again. I jumped up and ran downstairs to check the system. After I witnessed it cycle once, I pushed the button, silencing the alarm and went back to bed, confident that under "normal" circumstances I had nothing to worry about and that the back-up system would still be functioning at my normal wake-up time. What a relief to not stand, staring into a sump pit, stressed out of my mind worrying whether or not my basement would flood.

  Thank you, thank you and thank you again for the peace of mind and comfort I have just knowing that the Pro Series back-up you installed can handle the most dire situations we'll probably ever encounter.

Sincerely,

Rod Culp
Brownsburg, IN
Janaury 20, 2009

I was looking for a plumber and saw this endorsement. I had received a couple of coupons in the mail for the big franchise plumbing companies, but decided to give David Heffner a shot. David came by today to fix a leaky shower drain. He quickly diagnosed my problem and was able to fix it on the spot, which saved me from having to coordinate another visit.In addition to resolving my immediate need, he also identified a slow
leak in my reverse osmosis drinking water storage tank. Unfortunately, I'll have to have Kinetico come out to fix that problem.

David was friendly, professional and I would definitely recommend him to family and friends.

A customer promptly posted this testimonial on IndyDads.com on August 21, 2009

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2008

"We called David on a Monday morning to repair an external discharge pipe for our sump pump.  Probably not an emergency, but in light of the heavy storms we've experienced, something we didn't want to delay for a long time.  David promised to come to our home to analyze the situation that afternoon, and was on our doorstep by 1:30.  He completed his analysis and the repair within 30 minutes.  Equally important, he spent another 20 mintues explaining to this plumbing novice why he enhanced the piping to protect our cellar from potential flooding caused by backups in the original structure.  Having used David's services a few times, we've always found him to dependable, a man of his word, caring and informative; characteristics I wish I could find in more service providers."

Bob M.
Carmel, IN
June 10, 2008

2007

"Originally, we had a water leak in our laundry room while we were gone for one night. We came home to find the laundry room and part of the bedroom soaked with water. David came out and stopped the water leak. After being out of our home for 2 weeks while the toxic mold was being treated, we arrived home and David was there promptly at 10 am and stayed till 8 pm. It could have been easy for him to have said I'll be back tomorrow, but, given we'd been out of our home for 2 weeks, he stayed until he got our water turned back on. That means, he installed a water heater (with thermal pump), drain pans, water softener, and well pump all in one day. Then, came back the next day and installed the reverse osmosis system on our kitchen sink and whole house water filter. David did an excellent job. He was prompt, he was great at explaining things (to where we didn't feel dumb) and was great at giving tips. I'd hire David in a heartbeat. Wish there were more like him." 

"David responded within the day to my call and worked me into a busy schedule. He was able to replace my water heater within 3 days (saw us Friday and did the work on Monday). I could not even tell he had been there as no mess or scraps were left behind."

"I had an overhead pipe in my basement with a slow leak. I found David on Angie's List, and phoned him. He returned my call promptly. I told him I didn't think there was any hurry to repair it, since it was such a slow leak. He disagreed, saying that it would be better to fix it quickly (before it became a fast leak). He rearranged his schedule to come to my home in Broad Ripple the next day. Fixing the pipe only took him about an hour. He's a good guy, he did a great job, he didn't overcharge me, he explained in detail what he was doing, and he was nice to my dogs. I hope I never have another plumbing problem; but if I do, I'm going to call David."

Evan F.
Indianapolis, IN
April 13, 2007